Statuses

Possible notifications include:

Status	Guidance
`new`	Description: The workflow is successfully created. Action: • SDK integration: Wait for the next status. • API integration: Upload the identity data and identity files.
`pending`	Description: We are validating the data. Action: Wait for the next status. Status code: `1000`
`inconsistent_data`	Description: We found inconsistent data. Action: Create a new workflow. Status codes: `2000` – `3000` series
`invalid_data`	Description: We found invalid or missing data. Action: Create a new workflow. Status codes: `1001` – `1999`
`completed`	Description: We have processed the case. For our recommendation to accept or reject the client, see the risk code. Risk codes: • `200` – `500`: `100` series status codes • `500`: `4000` – `5000` series status codes Action: Download the CDD Report zipfile.

Status flow diagram

The pathways for statuses are as follows:

Risk codes

Possible risk codes include:

Risk code	Risk score
`200`	completed_low_risk
`300`	completed_medium_risk
`400`	completed_high_risk
`500`	completed_unacceptable_risk

Status codes

Statuses can be accompanied by one or multiple of the following status codes:

100: AML screening

This series can accompany completed status and includes:

Status code	Description
`100`	False positive sanctions hit
`102`	False positive sensitivity list> hit
`110`	False positive PEP> hit
`120`	Confirmed PEP> hit

1000: Identity data

This series can accompany invalid_data status (except for 1000 which accompanies pending status) and includes:

Status code	Guidance
`1000`	Description: Data successfully validated
`1004`	Description: `person.type` invalid Action: Update the identity data, setting `person.type` to `naturalPerson` or `legalPerson`.
`1005`	Description: `person.fullName` invalid or missing Action: Update the identity data, setting the `person.fullName` format to only contain alphabetical characters, spaces, hyphens, and apostrophes.
`1006`	Description: `person.firstName` invalid or missing Action: Update the identity data, setting the `person.firstName` format to only contain alphabetical characters, spaces, hyphens, and apostrophes.
`1007`	Description: `person.lastName` invalid or missing Action: Update the identity data, setting the `person.lastName` format to only contain alphabetical characters, spaces, hyphens, and apostrophes.
`1008`	Description: `person.gender` invalid or missing Action: Update the identity data, setting `person.gender` to `Female`, `Male`, `Other`, or `Unknown` (case sensitive).
`1009`	Description: `person.nationality` invalid or missing Action: Update the identity data, setting `person.nationality` to a valid ISO_3166-1 alpha-3 country code.
`1010`	Description: `person.birthDate` invalid or missing Action: Update the identity data, setting `person.birthDate` to a valid date in YYYY-MM-DD format.
`1011`	Description: `address.country` invalid or missing Action: Update the identity data, setting `address.country` to a valid ISO_3166-1 alpha-3 country code.
`1012`	Description: `emailAndPhone.email` invalid or missing Action: Update the identity data, setting `emailAndPhone.email` to a valid email address including an @ character.
`1013`	Description: `emailAndPhone.mobile` invalid or missing Action: Update the identity data, setting `emailAndPhone.mobile` to a valid mobile phone number including the country code and beginning with `00` or `+` without spaces. Example: `0031201234567` or `+31201234567`
`1014`	Description: `address.streetNumber` invalid or missing Action: Update the identity data, setting `address.streetNumber` to an integer greater than or equal to zero.
`1015`	Description: `address.street` invalid or missing Action: Update the identity data, setting `address.street` with only alphabetical characters, spaces, hyphens, and apostrophes.
`1016`	Description: `address.postalCode` invalid or missing Action: Update the identity data, setting `address.postalCode`.
`1017`	Description: `address.city` invalid or missing Action: Update the identity data, setting the `address.city` format to only contain alphabetical characters, spaces, hyphens, and apostrophes.
`1018`	Description: `kycDocument.documentType` missing Action: Update the identity file, setting `kycDocument.documentType`.
`1021`	Description: `person.nationality` not supported for this document type Action: Ask the client to use a supported ID document for their nationality.
`1022`	Description: ID document missing Action: Upload an ID document.
	Description: `tax.countrySubjectToTaxation` invalid Action: Update the identity data, changing the `tax.countrySubjectToTaxation` format to a valid ISO_3166-1 alpha-3 country code.
`1023`	Description: Selfie photo missing Action: Upload a selfie photo.
`1024`	Description: ID document photo(s) missing or inconsistent Action: Upload new document photos.
`1025`	Description: All `riskRequirement` parameters are required Action: Update the identity data, setting all `riskRequirement` parameters.
`1031`	Description: Identity data too old Action: Upload new identity data.
`1032`	Description: Client not a natural person Action: Update the identity data, setting `person.type` to `Natural Person`.
`1033`	Description: `person.fullName` format invalid Action: Update the identity data, making sure `person.fullName` consists of at least 2 words.
`1034`	Description: Underage client Action: None. You can't retry.
`1035`	Description: Ineligible client due to unsupported country of residence Action: None. You can't retry.
`1036`	Description: ID document number already used Action: Upload a new ID document.
`1037`	Description: `kycDocument.documentNumber` missing Action: Update the identity file, setting `kycDocument.documentNumber`.
`1100`	Description: Secondary document missing Action: Upload a secondary document.
`1201`	Description: Client not successfully verified Action: Create a new workflow for Identity Verification.

2000: Home address

This series can accompany inconsistent_data status and includes:

Status code	Guidance
`2001`	Description: Invalid address Action: Provide a valid address.
`2002`	Description: PO box address Action: Provide a valid non-PO box address.
`2003`	Description: Non-residential address Action: Provide a valid residential address.
`2004`	Description: Address doesn't match the PoA>document Action: Provide a valid address request, or ask the client for a new official PoA document.

3000: Sendbacks

This series can accompany inconsistent_data status and includes:

Status code	Guidance
`3001`	Description: `person.nationality` doesn't match client input Action: Update the client's nationality.
`3002`	Description: `person.placeOfBirth` doesn't match client input Action: Update the client's place of birth.
`3005`	Description: `person.gender` doesn't match client input Action: Update the client's gender.
`3100`	Description: Selfie photo too bright Action: Upload a new selfie.
`3101`	Description: Selfie photo too dark Action: Upload a new selfie.
`3102`	Description: Selfie photo too blurry Action: Upload a new selfie.
`3103`	Description: Selfie photo poor quality Action: Upload a new selfie.
`3104`	Description: Selfie photo inadequate Action: Upload a new selfie.
`3105`	Description: Selfie doesn’t match ID document portrait Action: Create a new workflow for Identity Verification.
`3106`	Description: Inadequate input Action: Create a new workflow for Identity Verification.
`3107`	Description: Face not fully visible or within frame Action: Upload a new selfie.
`3108`	Description: Selfie photo GDPR breach Action: Upload a new selfie.
`3200`	Description: ID document photo too bright Action: Upload a new ID document.
`3201`	Description: ID document photo too dark Action: Upload a new ID document.
`3202`	Description: ID document photo too blurry Action: Upload a new ID document.
`3203`	Description: ID document photo poor quality Action: Upload a new ID document.
`3204`	Description: Expired ID document Action: Upload a new ID document.
`3205`	Description: Invalid ID document Action: Upload a new ID document.
`3206`	Description: ID document photo of a photocopy or screen Action: Upload a new ID document.
`3207`	Description: ID document photo obscured Action: Upload a new ID document.
`3208`	Description: ID document in inadequate condition Action: Upload a new ID document.
`3209`	Description: Issuing country not supported Action: Upload a new ID document.
`3210`	Description: Nationality not supported Action: Upload a new ID document.
`3211`	Description: ID document out of frame Action: Upload a new ID document.
`3212`	Description: ID document in plastic cover Action: Upload a new ID document.
`3213`	Description: ID document photo GDPR breach Action: Upload a new ID document.
`3250`	Description: Security features not visible Action: Upload a new ID document.
`3300`	Description: Unclear if legal name provided by client matches ID document Action: Update the client's full name.
`3304`	Description: Photos of required ID document sides missing Action: Provide the required number of photos for the document type.
`3305`	Description: ID document number doesn't match client input Action: Update the document number.
`3306`	Description: ID document issue date doesn't match client input Action: Update the issue date.
`3307`	Description: ID document expiry date doesn't match client input Action: Update the expiry date.
`3308`	Description: TIN> not visible Action: Create a new workflow for Identity Verification.
`3311`	Description: QEC> details don't match ID document Action: Create a new workflow that includes Qualified Electronic Signature.
`3400`	Description: Secondary document photo too bright Action: Upload a new secondary document.
`3401`	Description: Secondary document photo too dark Action: Upload a new secondary document.
`3402`	Description: Secondary document photo too blurry Action: Upload a new secondary document.
`3403`	Description: Secondary document photo poor quality Action: Upload a new secondary document.
`3404`	Description: Expired secondary document Action: Upload a new secondary document.
`3405`	Description: Invalid secondary document Action: Upload a new secondary document.
`3406`	Description: Secondary document photo of a photocopy or screen Action: Upload a new secondary document.
`3407`	Description: Secondary document photo obscured Action: Upload a new secondary document.
`3408`	Description: Secondary document in inadequate condition Action: Upload a new secondary document.
`3409`	Description: Secondary Document out of frame Action: Upload a new secondary document.
`3410`	Description: PoA> document photo too bright Action: Upload a new PoA document photo.
`3411`	Description: PoA> document photo too dark Action: Upload a new PoA document photo.
`3412`	Description: PoA> document photo too blurry Action: Upload a new PoA document photo.
`3413`	Description: PoA> document photo poor quality Action: Upload a new PoA document photo.
`3414`	Description: Expired PoA> document Action: Upload a different PoA document.
`3415`	Description: Invalid PoA> document Action: Upload a different PoA document.
`3416`	Description: PoA> document photo of a photocopy or screen Action: Upload an authentic PoA document.
`3417`	Description: PoA> document photo obscured Action: Upload a new PoA document photo.
`3418`	Description: PoA> document in inadequate condition Action: Upload a different PoA document.
`3419`	Description: PoA> document out of frame Action: Upload a new PoA document photo.
`3420`	Description: Name doesn't match the PoA> document Action: Upload a new PoA document photo.
`3500`	Description: Geolocation not provided Action: Upload a new selfie with the geolocation.
`3505`	Description: Not the same person Action: Upload a new ID document and selfie.
`3510`	Description: Geolocation not supported Action: Upload a new selfie with the geolocation.
`3520`	Description: Photo metadata inconsistent Action: Upload a new document and selfie.
`3521`	Description: Video metadata inconsistent Action: Upload a new document and selfie.
`3540`	Description: Device metadata inconsistent Action: Upload a new document and selfie.
`3541`	Description: Device model inconsistent Action: Upload a new document and selfie.
`3542`	Description: Device language inconsistent Action: Upload a new document and selfie.
`3543`	Description: Device geolocation inconsistent Action: Upload a new document and selfie.
`3560`	Description: Invalid IP address Action: Provide a valid IP address.
`3600`	Description: Selfie video too bright Action: Upload a new selfie video.
`3601`	Description: Selfie video too dark Action: Upload a new selfie video.
`3602`	Description: Selfie video too blurry Action: Upload a new selfie video.
`3603`	Description: Selfie video poor quality Action: Upload a new selfie video.
`3604`	Description: Selfie video GDPR breach Action: Upload a new selfie video.
`3610`	Description: Selfie video inadequate Action: Upload a new selfie video.
`3620`	Description: Liveness features not visible Action: Upload a new selfie video.
`3700`	Description: Insufficient data Action: Create a new workflow for Identity Verification.

4000: Rejections

❗️
The client cannot retry

This series can accompany completed status and includes:

Status code	Description
`4110`	Confirmed sanctions hit
`4112`	Confirmed sensitivity list> hit
`4120`	Underage client
`4130`	Unacceptable risk score
`4135`	Unacceptable combination of data points
`4140`	Country of residence not supported
`4145`	Geolocation prohibited
`4150`	Issuing country prohibited
`4155`	Nationality prohibited
`4160`	Hits above agreed threshold
`4170`	High-risk IP address
`4171`	High-risk country phone code
`4172`	High-risk country of residence
`4173`	High-risk geolocation
`4190`	Rejected (other)
`4192`	Selfie video rejected
`4200`	Unacceptable third-party involvement in selfie photo
`4202`	Unacceptable third-party involvement in selfie video
`4211`	Unacceptable third-party involvement in ID document photo
`4310`	Birth date doesn't match previous ID document
`4311`	Place of birth doesn't match previous ID document
`4400`	Name on ID document doesn't match client input

5000: Fraud

❗️
The client cannot retry

This series can accompany completed status and includes:

Status code	Description
`5100`	Tampered-with ID document
`5150`	Counterfeit ID document
`5200`	Tampered-with selfie photo
`5201`	Selfie photo is of another photo
`5202`	Impersonation
`5210`	Biometrics match known fraudster
`5300`	Tampered-with PoA> document
`5400`	Fraudulent address
`5600`	Selfie video is of a video or a photo
`5601`	Client in selfie video doesn’t match ID document
`5602`	Client in selfie video wearing a mask
`5610`	Fraudulent selfie video
`5900`	Fraud (other)